Ocean Health Clinic

Effective Date: June 5, 2026

Ocean Health Clinic is committed to protecting the privacy, confidentiality, and security of personal information and personal health information collected through our website, clinic operations, booking systems, and healthcare services.

This Privacy Policy explains how Ocean Health Clinic collects, uses, discloses, stores, and protects information in connection with our services, including counselling and mental wellness services, foot care services, travel health services, vaccination services, TB testing, and related healthcare programs.

By using our website, contacting our clinic, booking an appointment, or receiving services from Ocean Health Clinic, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Ocean Health Clinic may collect personal information that is necessary to provide healthcare services, respond to inquiries, manage appointments, and operate our clinic.

This may include:

• Full name

• Date of birth

• Phone number

• Email address

• Mailing address

• Emergency contact information

• Appointment information

• Health history

• Medical concerns

• Vaccination records

• Travel itinerary and travel health information

• Counselling-related information

• Foot care assessment and treatment information

• Billing and payment information

• Insurance or third-party billing information, where applicable

• Information submitted through website forms or online booking systems

We only collect information that is reasonably necessary for the purposes identified.

2. Personal Health Information

Because Ocean Health Clinic provides healthcare and wellness services, some of the information we collect may be sensitive personal health information.

This may include information related to:

• Counselling and mental wellness services

• Clinical notes

• Travel health consultations

• Vaccination history

• TB testing

• Foot care assessments

• Treatment plans

• Medical history

• Health-related concerns discussed during appointments

We treat personal health information with a high level of confidentiality and restrict access to authorized team members who require the information to provide care, manage appointments, support clinic operations, or meet legal and professional obligations.

3. How We Use Information

Ocean Health Clinic may use personal information for purposes including:

• Providing healthcare services

• Booking and confirming appointments

• Communicating with patients and clients

• Maintaining clinical records

• Reviewing health history and treatment needs

• Providing counselling, foot care, travel health, vaccination, and related services

• Processing payments

• Responding to inquiries

• Sending appointment reminders

• Managing referrals or coordination of care, where appropriate

• Meeting legal, regulatory, and professional requirements

• Improving clinic operations and patient experience

• Protecting patient safety, clinic staff, and the public

We do not use personal information for unrelated purposes without consent unless permitted or required by law.

4. Consent

Ocean Health Clinic collects, uses, and discloses personal information with consent, except where collection, use, or disclosure is permitted or required by law.

Consent may be provided verbally, in writing, electronically, or implied through your interaction with our clinic, depending on the circumstances and the sensitivity of the information.

You may withdraw consent, subject to legal, professional, contractual, or clinical limitations. If withdrawing consent affects our ability to provide services, we will explain the possible consequences.

5. Disclosure of Information

Ocean Health Clinic does not sell, rent, or trade personal information.

We may disclose personal information only when necessary and appropriate, including:

• With your consent

• To healthcare providers involved in your care

• To laboratories, pharmacies, or healthcare partners when required for services

• To booking, payment, or clinic management service providers

• To insurance providers or third-party payers, where applicable

• To regulatory bodies, if required

• When required by law, court order, or legal process

• When necessary to prevent serious harm or protect safety

• When required for public health or reporting obligations

Any disclosure is limited to the information reasonably necessary for the purpose.

6. Counselling and Mental Wellness Confidentiality

Counselling and mental wellness information is treated as confidential.

However, confidentiality may be limited in certain circumstances, including where required by law, professional standards, or safety obligations. Examples may include risk of serious harm, concerns involving child protection, court orders, or other legal reporting requirements.

Your counsellor will explain confidentiality and its limits as part of the informed consent process.

7. Website Forms and Email Communication

Information submitted through our website, email, or online forms may not be fully secure during transmission.

We recommend that users avoid sending highly sensitive medical or counselling information through general website forms or regular email unless specifically instructed.

Website inquiries are used only to respond to your request, provide information, or assist with booking.

8. Online Booking and Third-Party Services

Ocean Health Clinic may use third-party platforms for services such as:

• Online booking

• Appointment reminders

• Payment processing

• Website hosting

• Analytics

• Email communication

• Clinic management systems

These third-party providers may process information on our behalf. We take reasonable steps to work with providers that maintain appropriate privacy and security safeguards.

Ocean Health Clinic is not responsible for the privacy practices of websites or platforms not controlled by us.

9. Website Cookies and Analytics

Our website may use cookies and analytics tools to understand website traffic, improve performance, and enhance user experience.

Information collected may include:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• General usage patterns

You may adjust your browser settings to block or manage cookies.

10. Data Security

Ocean Health Clinic uses reasonable administrative, physical, and technical safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

• Password-protected systems

• Access restrictions

• Secure storage of clinical records

• Staff confidentiality obligations

• Privacy-aware internal procedures

• Secure disposal of records when no longer required

No electronic system or method of transmission is completely secure, but we take reasonable steps to protect information under our control.

11. Retention of Records

Ocean Health Clinic retains personal information and clinical records for as long as necessary to provide services, meet legal and professional obligations, maintain accurate records, resolve disputes, and comply with applicable laws and regulatory standards.

When information is no longer required, it is securely destroyed, deleted, or anonymized where appropriate.

12. Accessing or Correcting Your Information

You may request access to personal information held by Ocean Health Clinic, subject to legal and professional limits.

You may also request correction of inaccurate or incomplete information.

We may need to verify your identity before responding to access or correction requests.

13. Privacy of Minors

Where services are provided to minors, privacy, consent, and confidentiality are handled in accordance with applicable laws, professional standards, and the nature of the service provided.

Parents, guardians, and minors may have different rights depending on the circumstances.

14. Marketing Communications

Ocean Health Clinic may send service-related communications such as appointment reminders or clinic updates.

We do not send promotional marketing communications without appropriate consent where required. You may unsubscribe from non-essential communications at any time.

15. Links to Other Websites

Our website may contain links to external websites, social media platforms, booking systems, or third-party resources.

Ocean Health Clinic is not responsible for the content, privacy policies, or security practices of external websites.

16. Privacy Questions or Concerns

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Ocean Health Clinic
Vancouver, British Columbia, Canada
Email: Info@oceanhealthclinic.ca
Phone: 604-339-0895
Website: www.oceanhealthclinic.ca

Privacy Contact: [Insert Privacy Officer or Clinic Manager Name]

17. Updates to This Privacy Policy

Ocean Health Clinic may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or privacy practices.

The updated version will be posted on our website with a revised effective date.

18. Important Notice

This Privacy Policy is intended to provide general information about Ocean Health Clinic’s privacy practices. It does not replace professional legal advice. Ocean Health Clinic may update this policy after legal review or operational changes.